Service Quality and Operations (A REPORT) Essay

Service Quality and Operations (A REPORT) - Essay Example Marriott Hotel Empire which started as a small company in 1927 in Washington D.C. by John Marriot of Utah. But due to its consistent efforts, today this company is serving in 67 countries and has about 3150 lodging properties. Different operation strategies, marketing strategies, maintenance of quality, employee empowerment and customer satisfaction are the key points that have enabled the success of this organization. Marriot has adopted a rigorous marketing policy, where this company is catering almost all market segments, i.e. it is not only allocating the high class but also deals with business class and the lower class. According to the research conducted in 2008, this company had built its strong network with its suppliers, customers and employees. it has also build a strong sense of teamwork among employees, maintained a positive and supportive management style. They believe customers as their guests and due to this they have enforced strict quality measures and strict quality control on all its hotels and motels. Kandampully et al. (2001) reported in his book that J.W. Marriott himself stated a philosophy in treating employees in the following statement, i.e. â€Å"take care of your employee and they will take care of you†. Every company whether it belongs to a manufacturing industry or a service sector has to carry out daily operations and transactions. Due to this operational management is extremely important OPERATIONAL MANAGEMENT Not just Marriott but there are basic ten main tasks or critical decisions that every company, manager and an employee has to undertake in order to effectively manage operations. In the book by Henzer & Render (2006) mentioned the operations management ten strategic decisions, such as; service and product design, quality management, process and capacity design, location, layout design, human resource and job design, supply chain management,

Relevancy of Effective Personal Health Care Communication Term Paper

Relevancy of Effective Personal Health Care Communication - Term Paper Example It has been noticed that the cases of patient complaints are likely to be lowered when effective communication activities are maintained between the service providers and the patients. It facilitates them to identify the problems faced by the patients and assists them in solving problems in a better way. Therefore, it can be stated that effective communication enhances the overall quality of care as well as the services provided by the several caregivers to the patients, and improves the satisfaction level of patients (BA & OO, 2012). Healthcare communications have a significant influence on the health outcome of individuals. It facilitates the individuals to get aware of the health hazards that they might face, and also educates them about the preventive measures which should be taken in order to minimize as well as eliminate the chances of health problems to occur. Healthcare communications provide various means for the individuals to be healthy by providing adequate knowledge to the individuals about the nutritional necessity of human body and facilitate them to lead a healthy life. This type of communication activities can also educate the individuals about the adverse effects of consuming alcohol and other such drugs. It aids individuals in minimizing the consumption of alcohol and other similar drugs. Furthermore, healthcare communications aid in improving quality of services rendered to the patient and also ensures safety of the patients (National Business Group on Health, 2012). Ineffective communications have several significant effects on health outcomes. Certain researches carried out during the period 1995 to 2005 have revealed the fact that ineffective communication has been the major cause in almost 66% percent of the medical miscalculations (Institute for Healthcare Communication, 2012). Furthermore, it has also been noticed that ineffective communication acted as a cause for physical and emotional injury to the patients.